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Quality Management for Oranizational Excellence : Introduction to Total Quality (6th.ed)

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Goetsch & Davis (2010) Quality Management for Organizational Excellence is an intriguing text that encompasses many aspects of quality management. The text is divided into two sections; section one discusses philosophy and concepts; section two identifies tools and techniques. What intrigues me about this book is the all-encompassing nature; many other text books hone one concept or concepts relating to a specific area in quality management, while this book has a greater breadth on quality.

Chapter one of section one lays the framework for the text by discussing the philosophy of Deming, Juran, and Crosby on quality (Goetsch & Davis, 2010, pp. 13-19). The chapters that follow in section one identify and explain how the concepts should be viewed based upon the "key elements of total quality" (Goetsch & Davis, 2010, p. 10). The design of the chapters within this section will give readers a very good understanding on the why and how of quality management.

Section two identifies and explains tools and techniques to implement quality management into an organization; histograms, Pareto charts, and selecting the right tool for the job are a few of the topics discussed. This section also contains problem solving techniques, and discusses quality function deployment, statistical process control, Six Sigma, lean, JIT, and benchmarking.

The target audience of Goetsch & Davis (2010) Quality Management for Organizational Excellence is undergraduate students; however, I view it as an excellent capstone book giving MBA students a review of quality management concepts and tools. The authors provide some excellent end of chapter reviews and follow on recommendations. The chapter summary, factual review questions, and critical thinking activities provide an abundance of questions the reader can ask themselves to further their understanding.

It is not practical to encompass all there is to know about quality management into one book; however Goetsch & Davis (2010) Quality Management for Organizational Excellence is an excellent source for information and explanation of major topics in quality management. The design is meant to be an overview of quality management and in that case it is an excellent resource. However, if you seek in-depth information for each concept, look somewhere other than the book publisher's website, as the site is dysfunctional and a very poor resource.

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Detail Information

Series Title

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Call Number

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Publisher

New Jersey : Prentice Hall., 2010

Collation

xvii, 634 s. : ill. ; 28 cm.

Language

English

ISBN/ISSN

9780138003548

Classification

658.4013

Content Type

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Media Type

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Carrier Type

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Edition

6th Ed

Subject(s)

Total quality management

Specific Detail Info

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Statement of Responsibility

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