Section I: Quality basics: Introduction to quality --
Strategic quality management and operationalizing quality --
Section II: Quality of design: Designing quality into products and services --
Innovation and creativity in quality --
Section III: Quality systems to assure conformance to design: Quality systems and quality systems auditing --
Product, process, and materials control --
Experimental design --
Section IV: Control and improvement of quality: Quality improvement tools --
Metrology, inspection, and testing --
Statistical process control --
Acceptance sampling --
Quality costs --
Section V: Quality management: Human factors in quality --
Appendix A: Table of four-digit random numbers --
Appendix B: Standard normal distribution table.