APA Style

Lovelock, C., Wirtz, J. (2011). Service Marketing People, Technology, Strategy (7th.ed) (7th.Ed). New Jersey: Prentice Hall.

MLA Style

Lovelock, Chirtopher., Wirtz, Jochen. "Service Marketing People, Technology, Strategy (7th.ed)". 7th.Ed New Jersey: Prentice Hall, 2011. Text.